Covered for as long as you own it.

This Limited Lifetime Warranty is given by Teak Craft Solutions USA L.L.P., a Wyoming limited liability partnership doing business as Pansuara ("Pansuara", "we", "us").

Teak Craft Solutions USA L.L.P. (Pansuara), 409 Broad St, Suite 103, Edgeworth, PA 15143, United States
Email: support@pansuara.com · Phone: +1 (585) 568-4796

The original retail purchaser of a new Pansuara board bought from pansuara.com or a Pansuara-authorized retailer, or the person who received the board new as a gift from that purchaser, once that person has registered the board with us (together, "you"). To register, email your board number and order number to support@pansuara.com. Each board can be registered to one owner. The board must have been shipped to, and be used in, the United States.

This warranty is not transferable. It ends if the board is sold or otherwise transferred to someone else.

"Lifetime" means for as long as you own the board. Coverage starts on the date your board is delivered. A repaired or replacement board is covered for the rest of the original coverage; the warranty does not start again.

Defects in materials or workmanship that appear under normal household use and care, including:

• a crack or split that runs through the board, or is deep enough to hold water or food;
• separation of a glue joint;
• warping that stops the board sitting flat and does not correct with oiling.

Normal use and care means using the board in a home kitchen to prepare and serve food, hand-washing it, drying it standing up and oiling it regularly, as described on our product pages and in our FAQ.

This warranty does not cover:

• normal wear, including knife marks, scratches, dents and surface wear;
• natural characteristics of teak: changes in color, patina, grain, figure and mineral streaks, and fine surface checks that are not deep enough to hold water or food;
• damage from the dishwasher, soaking, submerging or leaving the board wet;
• damage from heat or flame, including ovens, stovetops, microwaves, hot pans and heaters;
• cracking or warping caused by drying out because the board was not oiled with a food-safe oil, or by storage in extreme heat, cold or humidity;
• damage from drops, impacts, accidents or misuse (for example heavy cleaver or bone chopping), or use for anything other than preparing and serving food;
• alteration or repair by anyone other than us, apart from light sanding and oiling as described in our care guidance;
• commercial, restaurant or other non-household use;
• Care Kit products, oils, waxes and other consumables;
• damage in transit, which is handled under our Refund Policy;
• boards bought from anyone other than pansuara.com or a Pansuara-authorized retailer, or sold as "final sale" or seconds;
• loss or theft.

You don’t need to use Pansuara products to keep this warranty. Any food-safe mineral oil or board conditioner is fine.

If your board is covered, we will, at our option, repair it, replace it with the same board or a comparable one, or refund the purchase price you paid. A replacement board doesn’t take a number from the original edition of 500; it carries its own replacement mark. If your size or model is no longer made, a replacement will be of equal or greater value. If we need the board back to assess or repair it, we send you a prepaid shipping label. We may instead ask you to keep or dispose of it.

Email support@pansuara.com with:

• your order number, or another proof of purchase;
• 2 to 3 photos: the whole board, a close-up of the problem, and the board on a flat counter if it’s warped;
• a short description of what happened.

You can also write to us at the address in section 1. We reply within one business day. We decide whether a claim is covered from your photos, your description and, if we ask for it, the board itself, and we tell you what we decide. Please don’t send the board without our prepaid label. There is no charge to make a claim. Claims are accepted for boards registered as described in section 2.

This Limited Lifetime Warranty is the only express warranty we give on our boards. To the extent the law allows, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this warranty. Our total responsibility under this warranty is limited to repairing or replacing the board, or refunding the purchase price you paid. We are not responsible for incidental or consequential damages.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is in addition to your right to return any order within 30 days of delivery for a full refund under our Refund Policy.

The warranty in effect on the date you bought your board is the one that applies to it. We may change these terms for boards bought later. For a free printed copy, email support@pansuara.com or write to us at the address in section 1.