30-day returns
Returns & refunds.
Live with your board for 30 days. If it isn’t right, send it back for a full refund, with no restocking fee. You pay the return shipping, unless your board arrived damaged or has a defect.
- 30 days From delivery
- No Restocking fee
- Full Refund
How it works
Three steps. We do the rest.
Tell us
Use the form below or email support@pansuara.com with your order number.
Pack and send
We email you the return address. Wrap the board well and send it with a tracked carrier of your choice, at your cost.
Get refunded
We check your return within 5 business days of it arriving and refund your original payment. Banks can take 5 to 10 business days to show it.
Start a return
Send it back.
Fill in the form with your order number. We reply within one business day with the return address and next steps.
Arrived damaged or not what you ordered? Email photos of the item and the box to support@pansuara.com within 7 days of delivery. We email you a prepaid return label, and once the board reaches us we replace it or refund it.
What can be returned
Use it. Then decide.
We take back
- Boards used normally in a home kitchen
- Unused items, in or out of the box
- One board or several from the same order
- Damaged or wrong items reported within 7 days
We can’t take back
- Damage from the dishwasher, soaking, heat or flame
- Boards that have been cut, engraved or otherwise altered
- Gift cards, and items marked final sale before you buy
- Returns after 30 days (the warranty applies instead)
Returning one board from a multi-board order? We refund what you paid for that board, and the multi-board price on the boards you keep stays as it was. Read the full Refund Policy.
How long do I have to return a board?
30 days from the day your order is delivered. Use it, cook on it, oil it. If it isn’t right for your kitchen in that time, send it back for a full refund.
Do I pay for return shipping?
Yes, if you’ve changed your mind. You send the board back at your own cost, and there’s no restocking fee. If it arrived damaged in shipping and you told us within 7 days of delivery, or it has a manufacturing defect, we send you a prepaid label.
Can I return a board I’ve used?
Yes. Normal use in a home kitchen is fine. We can’t take back boards damaged by the dishwasher, soaking, heat or flame, or boards that have been cut, engraved or altered. If we can refund only part of the price, we tell you why before we issue it.
When will I get my refund?
We check your return within 5 business days of it reaching us and refund your original payment method. Your bank may take another 5 to 10 business days to show it.
Can I cancel my order?
Yes, any time before it ships, for a full refund. Email support@pansuara.com with your order number.
I received a board as a gift. Can I return it?
Refunds go to the person who placed the order. Contact us with the order number or the buyer’s name and we’ll help you exchange it.
What happens after 30 days?
The Limited Lifetime Warranty takes over. It covers defects in materials and workmanship for as long as you own the board.
Need a hand with a return?
Write to the same small team that makes the boards. We reply within one business day.
Or email support@pansuara.com