Shipping policy

Effective October 31, 2026. Pansuara is a brand of Teak Craft Solutions USA L.L.P. Our boards are made in Darién, Panama and ship to you from our fulfillment center in Fort Lauderdale, Florida.

Where we ship

We currently ship to addresses in the United States only: the 50 states and Washington, D.C. We don't ship internationally, and we can't ship to freight forwarders or parcel-reshipping services; we may cancel and refund orders sent to one.

If your address is a PO box or an APO/FPO/DPO military address, please contact us before ordering so we can confirm the carrier can deliver to it.

Shipping cost

Standard shipping is free on every order to the United States. The total amount you’ll be charged is shown at checkout before you pay.

When your order ships

Pre-order: ships in December

  • The First Cutting is a pre-order. Boards ship in December, first come, first served, in the order orders are placed. We email you a tracking link the day your order ships.
  • If an order includes more than one board, the whole order ships together unless we tell you otherwise.

If your order is delayed, we will email you with a new estimated ship date. You can then cancel for a full refund, or keep your order. If the new date is more than 30 days after the original estimate, we will cancel and refund your order unless you tell us you want to wait. Refunds for cancelled orders are issued within 7 business days.

Delivery times

Once shipped, delivery time depends on the carrier and your address, and is longer to Alaska, Hawaii and remote areas. Your tracking link shows where your parcel is. Delivery times are carrier estimates, not guarantees.

Tracking

We email you a tracking link the day your order ships. If you have an account, your orders and their tracking are also under your account.

Address changes

Please check your shipping address at checkout. If you need to change it, email support@pansuara.com with your order number as soon as possible. We can update it until the order has been handed to the carrier. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to reship it or refund the order.

Lost, late or "delivered" but not received

If tracking shows your parcel as delivered but you can't find it, please check around your property and with neighbors, and allow 2 business days in case the carrier marked it early. Then email us with your order number and we will open a claim with the carrier and work with you on a replacement or refund. Parcels that tracking shows as stuck in transit for more than 7 business days are handled the same way.

Damaged in transit

If your order arrives damaged, email support@pansuara.com within 7 days of delivery with photos of the item and the box. We will replace or refund it, as described in our Refund Policy.

Taxes

Any sales tax that applies to your order is shown at checkout before you pay.

Contact

Teak Craft Solutions USA L.L.P. (Pansuara)
409 Broad St, Suite 103, Edgeworth, PA 15143, United States
Email: support@pansuara.com · Phone: +1 (585) 568-4796 (Mon–Fri, 8 am to 4 pm ET)