Refund policy

Effective October 29, 2026. This policy covers orders placed at pansuara.com and shipped within the United States. Pansuara is a brand of Teak Craft Solutions USA L.L.P.

30 days to decide

You have 30 days from the day your order is delivered to return it for a full refund. You don't need a reason. Use the board, cook on it, oil it. If it isn't right for your kitchen, send it back.

  • Full refund of the price you paid for the returned item, to your original payment method.
  • Return shipping is paid by you. We pay it only if your order arrived damaged in shipping and you told us within 7 days of delivery, if we confirm a manufacturing defect, or if we sent the wrong item. In those cases we email you a prepaid return label.
  • No restocking fee.

What can be returned

Boards can be returned after normal use in a home kitchen. We can't accept, or may refund only part of the price of, an item that:

  • has been damaged by misuse, including the dishwasher, soaking, heat or flame, or being cut, sanded, engraved or otherwise altered;
  • is not a Pansuara product bought from pansuara.com, or is sent back without contacting us first, so we can’t match it to an order;
  • is returned after the 30-day window.

If we will refund only part of the price, we will tell you why and how much before we issue the refund, and you can choose to have the item sent back to you instead.

Returning one board from a multi-board order. If you bought two or more boards and send back only some of them, we refund what you paid for each board you return. The multi-board price on the boards you keep stays as it was.

Not returnable: gift cards, and any item clearly marked "final sale" on its product page before you buy.

How to return

  1. Tell us. Use the return form at pansuara.com/pages/returns or email support@pansuara.com with your order number. Please contact us before sending anything, so we can match your parcel to your order.
  2. Pack it and send it. We email you the return address. Wrap the board well (the original box is ideal) and send it with a tracked carrier of your choice. Return shipping is at your cost.
  3. Get refunded. We check the return within 5 business days of it reaching us and then refund your original payment method. Your bank may take a further 5 to 10 business days to show it.

Damaged or wrong item

If your order arrives damaged or isn't what you ordered, email support@pansuara.com within 7 days of delivery with your order number and photos of the item and the box. We email you a prepaid return label, and once the item reaches us we replace it or refund it. Reporting damage within 7 days doesn’t shorten your 30-day window to return the item for any other reason.

Cancelling an order

You can cancel any time before your order ships for a full refund. Email support@pansuara.com with your order number. Once an order has shipped, the 30-day return window above applies from delivery. For pre-orders, see our Shipping Policy for what happens if a ship date changes.

Gifts

Refunds go to the original payment method of the person who placed the order. If you received a Pansuara board as a gift, contact us with the order number or the name of the person who ordered it and we will help with an exchange.

After 30 days

Once the return window has closed, the Limited Lifetime Warranty covers defects in materials and workmanship.

Fair use

We may decline returns where we see a clear pattern of abuse, such as repeated returns of used items from the same customer.

Contact

Teak Craft Solutions USA L.L.P. (Pansuara)
409 Broad St, Suite 103, Edgeworth, PA 15143, United States
Email: support@pansuara.com · Phone: +1 (585) 568-4796 (Mon–Fri, 8 am to 4 pm ET)